FAQ (FREQUENTLY ASKED QUESTIONS)

Limousine service offers the finest sedan , stretch limousine , suv, stretched hummer , stretched escladeand luxury passenger van .
Our mission is  to  provide you with the highest quality service, the most professional chauffeurs and  the newest equipment available

1 - What do we offer ?

2 - When does my credit card get charged ?

3 - What type of vehicle do we use ?

4 - Are we licensed ?

5 - What is the difference between outside and inside pick up from the airport?

6 - What is our privacy policy ?

7 - What is toll and do I have to pay it ?

8 - How can I make a reservation ?

9 - When my trip is confirmed ?

10 - How long in advance should I reserve my trip ?

11 - What method of payments we accept ?

12 - What is the standard gratuity required ?

13 - What is the policy for extra stops ?

14 - What is the waiting time policy ?

15 - How do I cancel a trip and what is the cancellation policy?

16 - What is the hours of the operations ?

17 - What information do I need to make a reservation ?

18 - What is lost and found policy ?

19 - Smoking policy .

20 - Customer responsibility .

21 - Is there as any fee or surcharge for early or late pick up ?

22 - What is the alcohol and the drugs policy ?

23 - Dose the company provide any car seats or booster for traveling kids ? And how much ?

24 - What type of vehicles and how many people can fit ?

25 -What if my question is not answered above ?

1 - What do we offer ?       { Back to top }

We offer outstanding and professional chauffeured service to any destination . We specialized in airports , theaters , sporting events , corporate and personal parties , proms , weddings , out of town trips and much more , We also offer an onsite dispatcher for any large event , at no extra charge .

2 - When does my credit card get charged ? { Back to top }

Your credit card does not get charged until the day of the service when processed by our accounting department . The card must be given to the driver at the time of service , and he will provide you with a copy of the receipt .

3 - What type of vehicles do we use ?   { Back to top }

We are proud to announce that we feature 12 types of vehicles , designed to fit anybody's travel and budget needs . pleas go to the fleet or rates sections for more information .

4 - Are we licensed ? { Back to top }

All of our vehicles are licensed and insured according to the New jersey motor vehicle commissions { finger print and criminal record} tests before they are licensed , and the dispatch office has a license from the commission as well . 

5 - What is the difference between outside and inside pick up from the airport ? { Back to top }

Out side pick up : If you choose outside pick up the driver will wait for you at the airport but won't enter the terminal , so when you ready to come out after you collect your luggage or come out of  the custom area , you can give us a call you could call any of our numbers including the toll free if you don't have a cell phone , the driver will go immediately with the limo toward you to the pick up area where you standing to meet you there . it should take him few minutes from the moment you call . We will tell you exactly where you could meet him and will give you a description of the vehicle , and in top of that the driver will have a sign have our company name and may be your name underneath it . This is no extra charge for that .

Inside pick up : If you choose inside pick up , the driver will park his vehicle inside the airport parking lot in order to go inside the terminal to meet and great the passenger , the airport charge parking fee that have to be paid by the customer , the driver will be waiting by the custom door or by the baggage claim , and there is 5.00 $ extra charge for that service .

And if you  did not see the driver you can give us a call you could call any of our numbers including the toll free if you don't have a cell  phone .

6 - What is our privacy policy ?     { Back to top }

No information about you is collected when you visit our website . If you want to make a reservation pay with credit card set up an account or just create a profile , we will need some information

( name, address , telephone number , credit card information , etc. ) All information you provide will be held in strict confidence , and will not be available to anybody else .

7 - What is toll and what do I have to pay it ? { Back to top }

A toll is a fee that vehicle passing or going through a bridge or a tunnel or passing certain point on highway would pay to the government , some charges either one way and some charges are both ways , and the custmoer will be responsible for the payment of any tolls including any tolls the driver have to pay in the way back

8 - How can i make a reservation ? { Back to top }

You could call any of our local numbers , or you could go online to our reservation page , your trip is not reserved till you will have a confirmation number or confirmation email

9 - When my reservation is confirmed ?  { Back to top }

Your reservation will not be confirmed till we have a valid method of payment on file .

10 - How long in advance should I reserve my trip ?  { Back to top }

We cold take your reservation 24 hours a day / 7 days a week , but no guarantee the availability of the vehicle , we recommended   that you do it at least 24 hours in advance

11 - What method of payment we accept ?  { Back to top }

We accept cash and major credits card like : Visa - MasterCard - American express and discover .

12 - What is the standard gratuity  required ? { Back to top }

Of the flate rates is the standard gratuity 20 %

13 - What is the policy for extra stops ? { Back to top }

(A) Hourly rates will include unlimited unplanned extra stops , within the booked period free of charge . Within the same town unless notify the office when you make the reservation .

(B) For all other trips which planned for it :The office will give you the exact price at the time of the reservation .

(C) Extra stops which you don't specifically mentioned when you make the reservation : the driver reserves the right to decline to make the stop , the driver also reserves the right to charge an extra fee for the extra stop , the fee for extra stop is due at the time is requested , the collected fee are not considered a gratuity

14 - What is the waiting time policy ?  { Back to top }

There is 10 minutes grace period ( except airports) at no extra charge , 30 minutes grace period for airport pick up at no extra charge after the grace period waiting time calculate per minute and will be 1.00 $ per minute .

15-How do I cancel a trip and what is the cancellation policy ?

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All cancellations must be made 24 hours prior to your service time . To avoid being charged you must cancel your reservation within 24 to 1 hours before service time . you must provide confirmation # for each reservation .

16 - What is the hours of the operations ? { Back to top }

We open 24 hours a day , 7 days a week for your convenience , we open every single calendar day including all holidays . just call us any time and remember we always here for you .

17 - What information do I need to make a reservation ?

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1 - Home phone number .

2 - Cell phone number .

3 - How many passengers and how many pieces of luggage ( if any )

4 - Flight number ( both ways )

5 - Hotel name and address ( if any )

6 - Credit card information ( credit card number , expiration date and billing zip code )

18 - What is lost and found policy ? { Back to top }

We are not responsible for any baggage , personal items , or anything else left behind by passenger in the vehicle . However please contact us if you have lost an item and we will return it to you if we have found it .

19 - Smoking policy . { Back to top }

Under the state low you can't smoke in any of our vehicles , all our vehicles are smoke free vehicles .

20 - Customer responsibility . { Back to top }

Unless required by law , under no circumstance shall the transportation service provider or any other parties involved in the booking be liable to compensate the passenger / customer beyond refunding the full amount originally paid to the service provider .

21 - Is there any fee or surcharge for early or late pick up ?

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There is no extra charge for early or late pick up , our company charge flat rate so if you leaving early morning or coming back late night we gladly pick you up without paying any extra fee

22 - What is the alcohol and the drug policy ? { Back to top }

Alcohol consumption or possession is not permitted by ANYONE in the vehicle , if ANY of the passengers are under 21 years of age . Illegal drug consumption or possession by any passenger is not permitted . Braking these terms is grounds for immediate termination of service for ALL passengers , with NO REFUND .

23 - Dose the company provide any car seats or booster for traveling kids ? And how much ? { Back to top }

Our company gladly provide you upon request car seats and boosters for all traveling kids at no extra charge .

24 - What type of vehicles and how many people can fit ?

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Lincoln town cars ( up to 4 passengers )

SUVs (up to 6 passengers )

Luxury passenger's vans ( up to 14 passengers without luggage or up to 10 passengers with luggage)

Stretch limos ( 6 , 8  and 10 passengers )

Stretch hummer ( up to 20 passengers )

25 - What if my question is not answered above ?

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Pleas contact us and we will be gladly answer all your questions .